Support Team < Our Company

Jamie started the company in 1989 after over 10 years in the Airline service industry. His belief that good people make good companies coupled with his passion for excellence in customer service combine to make him the perfect leader for Classic Concierge. Because of the "servant leadership" philosophy practiced at Classic Concierge, Jamie is found "in and out" of all our Classic locations. He delivers tickets, ensures quality in our concierges on the front line and encourages our employees to give the best service in the industry. As a service personality to the core, Jamie leads by serving others. At Classic Concierge, leading by example is an expression that we live out each day. This leadership flows into our Support Team. In addition to the responsibilities all of our support team has, they also manage individual concierges in the field, keeping in touch with our service frontline.

Tony joined the Classic Concierge family in July of 1992 after extensive experience in the customer service field. After working four years as concierge in both residential and commercial buildings, he joined the management team as Mentor and then as Director of Activities. Working with each concierge gave Tony great insight into the desires of our building tenants and property managers. In 1999, Tony was promoted to his current position. He is responsible for overall operations management of the company. Additionally, he oversees new business and marketing strategies. He is a member of AOBA, The Golden Triangle, the Downtown BID and WACA.

Gail's 22 years of experience in building services and property management (in aspects of recruitment, operations and customer service) uniquely equip her for her position at Classic Concierge. Gail came to this position after 3 years as a concierge. She has been at the helm of Human Resources for almost seven years. She knows the background of what is needed in each of our properties and has the benefit of knowing from experience the hectic life of our busy clients! She is also well schooled in the HR field, adding to her credentials an HR Management Certification and membership in the Society for Human Resource Management. Gail Gibson, whose hobby is professional research and study, knows the ins and outs of local law and employee management strategies, including our Continuing Education program to benefit our concierges' professional growth.

DeeAnn is one of the founders of Classic Concierge. After being a concierge and a manager of residential concierges for a number of years, DeeAnn brought expertise on the training and development side. With a background in college recruitment and admissions, DeeAnn initially worked in Human Resources, writing our first training manual and developing standard operating procedures. Over the years, she has experienced all ends of the business, from training and hiring to operations and invoicing. Today, she guides our leaders in new program development. She works on special projects, highlighted by the annual employee and client surveys to measure our success. She enjoys managing quarterly receptions, which highlight employee accomplishments and celebrations.

Ruby joined the Classic team in 1995 as corporate concierge. Her background in Project Management in Research and Development brings her the organization and management prowess she is known for in her current position. She was quickly promoted to Account Manager and developed our Tyson's Team to an incredible level of excellence. This success was the premise for expansion of the Field Management Program, highlighted by active management, and hands on support of our concierge teams. Ruby manages the continuing and re-education of concierges in the field and oversees our largest team of employees. Ruby's participation in the growth of Classic Concierge has brought our roster to new levels. Her pursuit of new accounts has extended our portfolio, improved our image and level of service not only in the DC area, but into the Baltimore market as well.

Stacy first came to Classic Concierge in July of 1998. She provided concierge service for two properties and moved into a management position in 1999 as an account manager. In 2000 she was offered the position as Personnel Manager for Classic Concierge. She received her Professional in Human Resources (PHR) certification in December of 2002. After three years of working with the world's largest commercial real estate brokerage firms, Stacy returned to Classic Concierge as Director of Human Resources. Her primary focus is on workforce planning, HR development, and the operations oversight of the Field Management Team.

Ernest joined the Classic Concierge team in 2006 as a residential concierge. Because of his exemplary professionalism and exceptional customer service skills, he was promoted to site manager in July 2007. During his tenure, Ernest was bestowed with numerous awards and accolades for his untiring dedication to being one of our most efficient concierges. His educational and professional background in business administration, sales, and event planning has provided him the ability to effortlessly transition into a fast-paced position that requires him to manage multiple concierges and lobby attendant teams throughout the Washington, DC-Metropolitan area. As the newest member of our management team, effective May 2009, we are glad to have Ernest on the front line of service.

Michael Vann started with Classic Concierge in 1997 and won Concierge of the Year in 1999. The following year he was promoted to Promotions Manager. Michael relocated to Florida in 2004, but the call to service and the Classic family brought him back in 2009. Currently Michael’s experience in service and style coupled with this high energy approach and positive attitude, make him perfectly suited as our newest Field Operations Manager.

Bryant joined Classic Concierge in 2006. The management team quickly recognized the earnest and hardworking spirit of Bryant, who quickly became part of the Classic Concierge Support Team. With an interest in business and finance, he was promoted to Finance Administrator in 2008. Winning an Urban Alliance internship at a local law firm gave him the tools needed to handle the fast paced environment of being a contractor for the commercial real estate industry. Reporting directly to President Jamie Jeremiah regarding all accounts payable and receivable is the challenge he loves best about his job. Bryant is detail oriented, scrutinizing every bill that comes in and every invoice that goes out. He serves Classic well by keeping our clients and preferred vendors happy!

Michael Noll had been with the company only a brief time before he was noticed by the management team. He was the lead concierge at one of our condominium locations. With a background in sales and in the service industry, Michael's personality is clearly in working with people. His willingness to serve others and his leadership qualities got him into the Management Training Program at Classic Concierge. As the newest member of our management team, starting in September of 2008, we are glad to have Michael on the front line of service.

Support Team < Our Company

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